Welcome to Wishking Casino. These Terms and Conditions govern your use of our online casino services provided by Royal Flush Ventures Limited, operating under license ALSI-202411028-FI1 from the Government of Autonomous Island of Anjouan, Union of Comoros. By registering an account or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.
These Terms and Conditions constitute a legally binding agreement between you and Royal Flush Ventures Limited (Commercial register no. 15797). By accessing wishking-ca.com or using our mobile applications, you acknowledge that you have read, understood, and agree to comply with all terms outlined herein. If you do not agree with any part of these terms, you must not use our services.
We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be posted on our website and will become effective immediately upon publication. It is your responsibility to review these terms regularly. Continued use of our services after any modifications constitutes acceptance of the updated terms.
To register an account with Wishking Casino, you must meet the following eligibility requirements. You must be at least 18 years old in Alberta, Manitoba, and Quebec, or 19 years old in all other Canadian provinces. You must be a legal resident of Canada with a valid Canadian address and identification documents. You must provide accurate, complete, and truthful information during the registration process.
Only one account per person, household, IP address, and payment method is permitted. Creating multiple accounts will result in immediate closure of all accounts and forfeiture of any funds or bonuses. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
We reserve the right to request additional documentation for identity verification at any time. Failure to provide requested documents within 30 days may result in account suspension or closure. All personal information provided must match your government-issued identification documents exactly.
All players must complete our Know Your Customer (KYC) verification process before making their first withdrawal. This process requires submission of the following documents: a valid government-issued photo identification (driver’s license, passport, or provincial ID card) and proof of address dated within the last three months (utility bill, bank statement, or government correspondence).
Verification documents must be clear, legible, and show all four corners of the document. We may request additional documentation if the initial submissions are unclear or if we require further verification for security purposes. The verification process typically takes 24-60 minutes during business hours but may take longer during peak periods or if additional review is required.
Accounts that remain unverified for more than 90 days may be subject to restrictions or closure. We reserve the right to request re-verification at any time to ensure ongoing compliance with our security protocols and regulatory requirements.
All transactions must be conducted in Canadian Dollars (CAD). We accept various payment methods including Interac, Visa, Mastercard, Skrill, Neteller, bank transfers, and select cryptocurrencies. Minimum deposit amounts vary by payment method, typically ranging from C$20 to C$50. Maximum deposit limits may apply based on your account status and payment method.
Withdrawal requests are processed within 30-180 minutes after approval, subject to our internal security reviews. Minimum withdrawal amount is C$30, with monthly withdrawal limits up to C$20,000. Withdrawal methods must match your deposit methods for security purposes, unless otherwise approved by our security team.
We reserve the right to charge fees for certain payment methods or transaction types. Any applicable fees will be clearly displayed before you complete your transaction. Players are responsible for any fees charged by their payment providers or financial institutions.
All bonuses and promotions are subject to specific terms and conditions that will be clearly stated at the time of the offer. Wagering requirements typically apply to bonus funds and must be completed before withdrawal. Standard wagering requirements are 40x the bonus plus deposit amount, unless otherwise specified.
Bonuses are intended for recreational players only and cannot be combined unless explicitly stated. We reserve the right to void bonuses and associated winnings if we detect bonus abuse, including but not limited to low-risk betting patterns, irregular play, or attempts to circumvent wagering requirements.
Maximum bet limits apply when playing with bonus funds, typically set at C$7.50 per spin or bet. Exceeding these limits may void your bonus and associated winnings. Certain games may be excluded from bonus wagering or may contribute differently towards wagering requirements.
All games provided on our platform use certified Random Number Generator (RNG) technology to ensure fair and random outcomes. Game rules and paytables are available within each game and should be reviewed before playing. We are not responsible for any technical malfunctions that may affect game outcomes, but we will investigate all reported issues promptly.
Any attempt to manipulate games, exploit software vulnerabilities, or engage in fraudulent activity will result in immediate account closure and forfeiture of funds. We employ sophisticated monitoring systems to detect irregular play patterns and maintain the integrity of our gaming platform.
In the event of a game malfunction, all affected bets will be voided and funds returned to player accounts. We reserve the right to void any winnings that result from obvious software errors or malfunctions.
We are committed to promoting responsible gaming and providing tools to help players maintain control over their gambling activities. We offer various responsible gaming tools including deposit limits, loss limits, session time limits, and self-exclusion options ranging from 24 hours to permanent exclusion.
Players can set daily, weekly, or monthly limits on deposits, losses, and playing time through their account settings. Once set, limits cannot be increased for 24 hours and decreases take effect immediately. We also provide links to professional gambling support organizations for players who may need additional assistance.
If you believe you may have a gambling problem, please contact our customer support team or visit organizations such as the Canadian Centre on Substance Use and Addiction for professional help and resources.
We are committed to protecting your personal information in accordance with Canadian privacy laws and GDPR requirements. All personal data is stored securely using industry-standard encryption and security measures. We will never share your personal information with third parties without your explicit consent, except as required by law or regulation.
We may use your information to provide our services, process transactions, verify your identity, comply with legal obligations, and send you promotional communications if you have opted in to receive them. You have the right to access, update, or delete your personal information at any time by contacting our customer support team.
All payment information is processed through secure, encrypted channels and is not stored on our servers. We use SSL encryption to protect all data transmissions between your device and our servers.
The following activities are strictly prohibited and may result in immediate account closure and forfeiture of funds: creating multiple accounts, using fraudulent payment methods, money laundering or any other illegal activities, attempting to reverse engineer or manipulate our software, collusion with other players in multiplayer games, and using automated betting systems or bots.
We reserve the right to investigate any suspicious activity and cooperate with law enforcement agencies when necessary. Any funds associated with prohibited activities will be confiscated and may be reported to relevant authorities.
Players found to be under the legal gambling age will have their accounts immediately closed and all funds returned, minus any bonuses received. We take underage gambling prevention seriously and employ age verification measures to prevent minors from accessing our services.
Our liability to you is limited to the amount of money in your account at the time of any incident. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our services. This includes but is not limited to loss of profits, data, or business opportunities.
We are not responsible for any losses resulting from internet connectivity issues, hardware failures, or other technical problems beyond our control. We make no warranties regarding the availability or reliability of our services and reserve the right to suspend or terminate services for maintenance or other operational reasons.
In jurisdictions where liability limitations are not permitted, our liability is limited to the maximum extent allowed by law.
You may close your account at any time by contacting our customer support team. Upon closure, any remaining funds in your account will be returned to you via your registered payment method, subject to our standard withdrawal procedures and verification requirements.
We reserve the right to close or suspend accounts for violation of these terms, suspicious activity, or for any other reason at our sole discretion. In such cases, we will provide reasonable notice when possible and return any legitimate funds in your account, minus any applicable fees or charges.
Dormant accounts with no activity for 12 months may be subject to maintenance fees. We will provide notice before applying any such fees and offer the opportunity to reactivate your account.
Any disputes arising from your use of our services should first be addressed through our customer support team. We are committed to resolving issues promptly and fairly through direct communication.
If a dispute cannot be resolved through customer support, it may be escalated to our management team for further review. We maintain detailed records of all transactions and communications to assist in dispute resolution.
These Terms and Conditions are governed by the laws of the jurisdiction where our license is issued. Any legal proceedings must be conducted in accordance with the dispute resolution procedures outlined in our licensing agreement.
For questions regarding these Terms and Conditions or any other matters related to our services, please contact our customer support team available 24/7 via live chat in English and French. You can also reach us through the contact forms available on our website.
Our customer support team is trained to assist with all aspects of our services including account management, technical issues, responsible gaming concerns, and general inquiries. We strive to respond to all communications promptly and professionally.
These Terms and Conditions were last updated on the date of our platform launch in 2025 and are effective immediately for all users of our services.
